Bikky

Packaged CDP by Bikky

Summary

Bikky is a customer data and analytics platform built exclusively for multi-unit restaurant brands. It unifies guest data from POS, digital ordering, third-party delivery, payments, loyalty, reservations and feedback into guest profiles, and adds audience building, lifecycle campaigns, business intelligence and an AI assistant. It is sold as a packaged vertical platform with a per-location subscription.

Entry price: Contact sales. Documented data blocks: 8 of 8. AllCDP Global Index: 4.7 of 10, #90 of 121 in the rating.

AllCDP Global Index

Full rating

Bikky: 4.7 of 10, #90 of 121
Component	Weight	Score
Use casesShare of six typical tasks covered by declared features: unified customer profile, segmentation, ad audiences, journey orchestration, personalization and real-time	20%	5.8
Data and architectureIdentity resolution, real-time profiles, warehouse-native work or reverse ETL, computed attributes and predictive models	20%	7.0
IntegrationsUp to 4 points for integration methods (SDKs, API, warehouse sync, reverse ETL) and 0.5 points for each ready-made connector from our reference list of 22 systems, up to 6	15%	3.0
Security and complianceSOC 2 Type II, ISO 27001, GDPR, HIPAA, a choice of data hosting regions, SSO, SCIM and audit log	15%	2.5
TransparencyUp to 6 points for documented data blocks (of 8), 2 for public pricing, 1 for a free plan or trial and 1 for public API or SDK documentation	15%	7.0
Activation channelsOwn email, SMS, push and in-app messages, and audiences for Google, Meta, TikTok and LinkedIn ads	10%	1.3
CommerceProduct catalog, product events, recommendations and search	5%	2.5

Scores are from 0 to 10 and count only what the vendor documents publicly. Methodology.

Who it fits

Best for

Enterprise companies
Teams in travel and hospitality
Marketers who want profiles and messaging (email and SMS) in one tool

Not a fit for

Buyers who need published pricing before a sales call
Small teams: the vendor targets enterprise companies
Companies that must keep data in the EU: EU hosting is not documented

Pricing

Billing unit: locations (per-store, per-month subscription; no integration or implementation fees) https://www.bikky.com/integrations

Public pricing: No: contact sales
Free plan: Not documented
Free trial: Not documented

Integrations

Connectors

Connector count is not documented.Ready-made, from our reference list:

KlaviyoSnowflake

Source: https://www.bikky.com/integrations

Integration methods

SDKs: Not documented
API: Declared
Warehouse sync: Declared
Reverse ETL: Not documented

Features

As declared by the vendor

Data

5 of 10

Data: Bikky
Identity resolutiondeterministic: guest records matched and deduplicated by credit card token, email address or phone number across ordering sourcesSource: https://www.bikky.com/integrations	Declared
Real-time profilesMost POS and online ordering data arrives in real time via API; reservations and loyalty nightly; dashboards update within 2-24 hoursSource: https://www.bikky.com/integrations	Partly
Web events	Not documented
Mobile app events	Not documented
Server-side events	Not documented
Offline dataIn-store POS, payments (tokenized card data), catering, reservations, loyalty and feedback data; SFTP push/pull and CSV uploadsSource: https://www.bikky.com/integrations	Declared
Computed attributesAudiences on spend, frequency, menu preferences, daypart, location and 50+ other criteria; guest demographics by locationSource: https://www.bikky.com/marketing-automation	Declared
Predictive modelsPredicts each guest's visit frequency to flag churn riskSource: https://www.bikky.com/guest-behavior	Declared
Warehouse-native (zero-copy)	Not documented
Reverse ETL	Not documented

Activation

3 of 9

Activation: Bikky
Journey orchestrationOwn journeys and campaigns: automated lifecycle campaigns (welcome, win-back, birthdays, LTO follow-up) across email, SMS, push and loyalty offers, with incrementality reportingSource: https://www.bikky.com/marketing-automation	Declared
EmailEmail lifecycle campaigns run in Bikky or through connected CRM/ESP tools (Braze, Klaviyo, Attentive)Source: https://www.bikky.com/marketing-automation	Partly
SMSSMS campaigns; Bikky tracks opt-in status for every subscriber; delivery through connected marketing toolsSource: https://www.bikky.com/integrations	Partly
Push	Not documented
In-app messages	Not documented
Google Ads audiences	Not documented
Meta audiences	Not documented
TikTok audiences	Not documented
LinkedIn audiences	Not documented

Integration methods

2 of 3

Integration methods: Bikky
SDKs	Not documented
APIPush-button API integrations with ordering, loyalty and marketing providers; SFTP and CSV uploadsSource: https://www.bikky.com/integrations	Declared
Warehouse syncSnowflake data shares as a data sourceSource: https://www.bikky.com/integrations	Declared

Security and compliance

3 of 9

Security and compliance: Bikky
SOC 2 Type IISOC 2 Type II, audited annually; report on request in trust centerSource: https://trust.bikky.com/	Declared
ISO 27001	Not documented
GDPR	Not documented
CCPA / CPRACCPA compliant (US Data Privacy)Source: https://trust.bikky.com/	Declared
HIPAA	Not documented
SSOSSO and SAMLSource: https://www.bikky.com/	Declared
SCIM provisioning	Not documented
Audit log	Not documented
Consent management	Not documented
Data hosting regionsUSSource: https://trust.bikky.com/	Declared

Commerce

1 of 4

Commerce: Bikky
Product catalog	Not documented
Product eventsCheck-level order data (menu items, offers, redemptions) from POS, digital ordering and deliverySource: https://www.bikky.com/integrations	Declared
Recommendations	Not documented
Search	Not documented

Pros, cons and what to check

Pros

SOC 2 Type II declared

Cons and what to check

Pricing is not published; billing unit: locations (per-store, per-month subscription; no integration or implementation fees)
ISO 27001: not documented
SCIM provisioning: not documented
Audit log: not documented

Questions to ask the vendor

What is the price for our volume, and which unit is billed (the vendor names locations (per-store, per-month subscription; no integration or implementation fees))?
Can we review the latest SOC 2 Type II report under NDA?
Do you support SSO and SCIM provisioning, and on which plans?
Can the platform work on top of our data warehouse without copying data?
Which connectors for our stack are built and maintained by you, and which by partners?
How long does a typical implementation take, and who does the work?

Alternatives to Bikky

All packaged CDPs

How it differs from alternatives

Compared with mediarithmics (Global Index 6.6): Bikky offers US data hosting and SOC 2 Type II; mediarithmics offers ISO 27001, Google, Meta, TikTok and LinkedIn ad audiences and higher use cases, data and architecture, integrations, security and compliance and activation channels scores.

Compared with Treasure AI Intelligent CDP (Global Index 8.5): Bikky offers a higher commerce score; Treasure AI Intelligent CDP offers EU, APAC data hosting, ISO 27001, HIPAA and higher use cases, data and architecture, integrations, security and compliance and activation channels scores.

Compared with Redpoint CDP (Global Index 7.7): Bikky has no clear advantage in public data; Redpoint CDP offers UK data hosting, ISO 27001, HIPAA and higher use cases, data and architecture, integrations, security and compliance and activation channels scores.

Alternatives to Bikky
Platform	Global Index	Category	Entry price	Compliance	Data hosting	Own channels
mediarithmicsmediarithmics	6.6	Packaged CDP	Contact sales	ISO 27001	Not documented	Email
Treasure AI Intelligent CDPTreasure AI	8.5	Packaged CDP	Contact sales	SOC 2, ISO 27001, HIPAA	US, EU, APAC	Email, SMS, Push, In-app
Redpoint CDPRedpoint Global	7.7	Packaged CDP	Contact sales	SOC 2, ISO 27001, HIPAA	US, UK	Email, SMS, Push
AmperityAmperity	7.4	Packaged CDP	Contact sales	ISO 27001	US, EU, APAC, Other	Email, SMS, Push
Spotler ActivateSpotler Group	6.6	Packaged CDP	Contact sales	ISO 27001	EU	Email, SMS, Push
FirstHiveFirstHive	6.7	Packaged CDP	Contact sales	SOC 2, ISO 27001	Not documented	Email, SMS, Push, In-app

Availability in Russia (for reference, not part of any rating): no data — No statement on Russia found; terms of service include a general export control clause. https://www.bikky.com/marketing-terms-of-service

FAQ

What is the AllCDP Global Index of Bikky?

Bikky scores 4.7 out of 10 and ranks #90 of 121 platforms in the AllCDP Global Index. The index is calculated from public vendor data only.

How much does Bikky cost?

Bikky does not publish prices: pricing is on request from the vendor. Billing unit: locations (per-store, per-month subscription; no integration or implementation fees). Checked Oct 29, 2026.

Is Bikky SOC 2 compliant?

Yes. The vendor declares SOC 2 Type II.

Where is Bikky data hosted?

The vendor lists hosting in US.

Does Bikky work with a data warehouse?

Warehouse-native work is not documented. Warehouse sync: Snowflake data shares as a data source.