Cendyn CRM
Engagement platform by CendynSummary
Cendyn CRM is a hospitality CRM and customer data platform from Cendyn that unifies guest data from PMS, booking engines, loyalty, spa, golf and F&B systems into a single guest profile. Hotel marketing, revenue and sales teams use a shared audience builder and campaign tools for B2C and B2B communication across email, SMS and WhatsApp. It is an engagement suite that is part of Cendyn's broader hotel commercial software portfolio.
Entry price: Contact sales. Public data is limited: 4 of 8 data blocks are documented, so the AllCDP Global Index is not calculated.
Who it fits
Best for
- Teams in travel and hospitality
- Marketers who want profiles and messaging (email and SMS) in one tool
Not a fit for
- Buyers who need published pricing before a sales call
- Buyers who need a full public spec sheet: much is not documented
- Teams that need zero-copy activation from their warehouse: not documented
Pricing
- Public pricing
- No: contact sales
- Free plan
- Not documented
- Free trial
- Not documented
Integrations
Connectors
Connector count is not documented.Integration methods
- SDKs
- Not documented
- API
- Not documented
- Warehouse sync
- Not documented
- Reverse ETL
- Not documented
Features
As declared by the vendorData
2 of 10Identity resolutionSingle unified guest profile with data cleansing and deduplicationSource: https://go.cendyn.com/Cendyn-CRM | Declared |
|---|---|
Real-time profiles | Not documented |
Web events | Not documented |
Mobile app events | Not documented |
Server-side events | Not documented |
Offline dataGuest data from PMS, booking engines, loyalty platforms, spa, golf and F&B systemsSource: https://www.cloudbeds.com/integrations/cendyn/ | Declared |
Computed attributes | Not documented |
Predictive models | Not documented |
Warehouse-native (zero-copy) | Not documented |
Reverse ETL | Not documented |
Activation
3 of 9Journey orchestrationOwn journeys and campaigns: automated multi-channel marketing workflows and campaignsSource: https://go.cendyn.com/Cendyn-CRM | Declared |
|---|---|
| Declared | |
| Declared | |
Push | Not documented |
In-app messages | Not documented |
Google Ads audiences | Not documented |
Meta audiences | Not documented |
TikTok audiences | Not documented |
LinkedIn audiences | Not documented |
Integration methods
0 of 3SDKs | Not documented |
|---|---|
API | Not documented |
Warehouse sync | Not documented |
Security and compliance
0 of 9SOC 2 Type II | Not documented |
|---|---|
ISO 27001 | Not documented |
GDPR | Not documented |
CCPA / CPRA | Not documented |
HIPAA | Not documented |
SSO | Not documented |
SCIM provisioning | Not documented |
Audit log | Not documented |
Consent management | Not documented |
Data hosting regions | Not documented |
Commerce
0 of 4Product catalog | Not documented |
|---|---|
Product events | Not documented |
Recommendations | Not documented |
Search | Not documented |
Pros, cons and what to check
Pros
No clear advantages in public data.Cons and what to check
- Pricing is not published
- SOC 2 Type II: not documented
- ISO 27001: not documented
- Data hosting regions: not documented
- SSO: not documented
- SCIM provisioning: not documented
Questions to ask the vendor
- What is the price for our volume, and which unit is billed?
- Can you share a current SOC 2 Type II report?
- In which regions can our data be hosted?
- Do you support SSO and SCIM provisioning, and on which plans?
- Can the platform work on top of our data warehouse without copying data?
- Which connectors for our stack are built and maintained by you, and which by partners?
Alternatives to Cendyn CRM
All engagement platforms| Platform | Global Index | Category | Entry price | Compliance | Data hosting | Own channels |
|---|---|---|---|---|---|---|
 CleverTapCleverTap | 9.4 | Engagement platform | From $85/mo | SOC 2, ISO 27001, HIPAA | US, EU, APAC, Other | Email, SMS, Push, In-app |
 MoEngageMoEngage | 9.1 | Engagement platform | Contact sales | SOC 2, ISO 27001, HIPAA | US, EU, APAC | Email, SMS, Push, In-app |
 BlueshiftBlueshift (part of BlueConic) | 9.0 | Engagement platform | From $1,250/mo | SOC 2, HIPAA | US, EU | Email, SMS, Push, In-app |
 Insider OneInsider One | 8.8 | Engagement platform | Contact sales | SOC 2, ISO 27001 | Not documented | Email, SMS, Push, In-app |
 KlaviyoKlaviyo | 8.7 | Engagement platform | From $20/mo | SOC 2, ISO 27001 | US, EU | Email, SMS, Push, In-app |
 Bloomreach MarketingBloomreach | 8.6 | Engagement platform | From $60,000/yr | SOC 2, ISO 27001 | US, EU, UK, APAC, Other | Email, SMS, Push, In-app |
Availability in Russia (for reference, not part of any rating): no data — No statement on Russia found. https://go.cendyn.com/Cendyn-CRM
FAQ
What is the AllCDP Global Index of Cendyn CRM?
The index is not calculated for Cendyn CRM: only 4 of 8 data blocks are documented in public sources.
How much does Cendyn CRM cost?
Cendyn CRM does not publish prices: pricing is on request from the vendor. Checked Oct 29, 2026.
Is Cendyn CRM SOC 2 compliant?
SOC 2 is not documented in public sources. Ask the vendor for a report.
Where is Cendyn CRM data hosted?
Hosting regions are not documented in public sources.
Does Cendyn CRM work with a data warehouse?
Warehouse-native work is not documented.